If not addressed in the individual brand shipping and return
policy the noted information below applies:
Products orders will only be shipped to physical addresses within the
continental United States
states); we do not ship to APO, FPO or to locations outside of the
continental United States . We generally do not ship to P.O. Boxes; exceptions to this may be requested by contacting us at
firstname.lastname@example.org with the full shipping address, order details
including item number, quantity, description, needed delivery date.
Request Deadlines (after delivery)
in transit: 48 hours
returns: 14 days
returns: 30 days
goods: 14 days
Merchandise: 15% Re-Stock Fee in some cases
Refused, and Undeliverable Returns subject to related shipping and re-stock
Products takes possession of unclaimed, unauthorized product returns after
Products does not accept COD returns - Buyer pays shipping costs for returning goods.
COVERAGE: All return requests
submitted after 30 days by the Vivid Products customer are defined as
Manufacturer Warranty claims. Warranty claims must be submitted directly
by the end consumer to the product manufacturer for additional support. Warranty
periods vary by manufacturer; most non-custom manufactured merchandise
includes a One Year parts/labor warranty.
- STORE CREDIT: Store credit issued from making a return is valid for one year from the issue date. Following the expiration date, store credit balances are automatically deactivated.