Home > Village Wrought Iron Shipping & Return Policies
Village Wrought Iron products are carefully handmade using the finest lead-free materials and time-tested methods of American craftsmanship right here in the USA. Quality and durability are priorities. All of their coated products have one of the longest lasting finishes available - a flat BLACK baked-on powder coated finish (unless otherwise indicated) that will last for many years. You've seen the normal decor most people use - Country, Asian, Shabby Elegance and so on. Want to make your home really stand out from the rest? Give your home unique character with wrought iron decor pieces.
In order to save on Order Fees and Shipping & Handling charges it is recommended that orders be consolidated. Once orders are placed with the manufacturer the orders can't be changed or added to. Cancellation of orders after manufacturer has begun their process will incur a buyer paid cancellation fees. If additional items are needed after order has been placed you must enter a new order.
Efforts are made to keep our system accurate in regards to availability of products; however if an out-of-stock occurs with the manufacturer the shipment will be held until the back-ordered products becomes available. Restocking occurs on most items within 1 to 2 weeks or less; some items that have a non-black colored finish can take up to 4 weeks; an email is sent to you if your order is affected by a back-ordered item.
Orders are shipped UPS Ground, FedEx Ground or USPS Priority; whichever is most cost effective. Our system will generate a tracking email once the order as been shipped. Most orders ship complete within 1 to 3 business days; some orders take longer. "Made to order" or "Made when Ordered" items will deliver in 4-6 weeks.
No voluntarily returned merchandise will be accepted without prior authorization and must be requested to Vivid Products within 10 days of delivery. Send a return request to [email protected] . All products being voluntarily returned must arrive back to us in perfect resale condition. A 20% restocking fee, in addition to freight charges, will be added to all orders refused or returned without prior authorization.
Shipping damages & Shortages:
Send email to customer service at [email protected] within 3 days of receipt of broken or damaged merchandise. Retain all packaging and products for potential use in claim process. Proof of damages such as pictures need to be sent to us. Shortages and damages must be reported within 3 days of receipt of merchandise.
Buyers are responsible for the following fees:
Village Wrought Iron Order Fees (up to $5.50), Cancellation of order fee ($5.50 per canceled order), Actual Shipping charges, Additional Handling charges for oversize or heavy shipments, Bad Address fees, Restocking fees: 20% of product order for voluntary returns; Buyer pays shipping cost for voluntary return shipments; defective or damaged products return shipments costs are paid for by seller.