Home > Gift Basket Shipping & Return Policies
When you purchase gift baskets from us you are stating you understand these policies. Orders are processed and shipped only after confirmed payment is received; remember this as you calculate your shipping needs. We only ship to the 48 contiguous United States. Shipping to Hawaii or Alaska is available by request. Double check your ship-to address for completeness and accuracy to avoid having to pay address correction fees. We accept orders for future date shipping; communicate your needs in the order comment section. We do require a phone number for the ship-to location.
Changes to orders
All changes must be emailed to customerservice@vividproductsonline.com. No changes to orders will be accepted over the phone. Changes to orders must be received by 10 A.M. CST on the order processing day; changes submitted after this time may not be possible to correct.
Corporate or Bulk orders
We offer a quick and easy way to order for your business in bulk. Download our Gift Basket Order Form here. Fill in the form and return it to us; we will set up the orders and send you the invoice to pay. Corporate discounts may be available; contact us for more information.
Summertime Shipping Restrictions (May through October)
Gifts containing melt-able Chocolate, Cheese, Meat, Cheesecake, Fruit or other perishable food items need to ship via 2-Day Service May through October. During this time period these basket will only ship Monday through Wednesday. We offer no refunds or guarantees whatsoever for perishable baskets during this time period. You ship these perishable gifts at your own risk at all times from May through October. We do not offer refunds or discounts of any kind for melted or damaged chocolates as well as spoiled cheese, meats or other food items even when they are shipped via air. Gifts containing just a small amount of melt-able chocolate will have the chocolates substituted out for hard candies when the gift ships any way other than 2-Day Service.
Fruit Baskets
If not affected by Summertime Shipping restrictions - All Gift Baskets containing Fruit must ship using a method that will insure delivery within 3 days of shipment; we do not offer refunds spoilage when the basket has been shipped with a transit time of longer than 3 days.
Gift Messages
All Gift Baskets can have a Gift Message sent with the item; be sure to fill in the message on the product page.
Substitutions and Returns
We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging will look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense, a discount or refund of any kind.
Late Delivery & Service Guarantee Refunds
In the event a carrier delivers a gift late a shipping refund may be approved but, is not guaranteed. Carriers do not offer refunds of any kind on late deliveries involving a bad address, missing apartment number, incorrect zip codes or any other information supplied which is not accurate. In addition carriers do not offer refunds involving but not limited to the following: Acts of God, Weather conditions, Emergency conditions beyond their control, mechanical delays of aircraft or other equipment failures and several additional issues. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.
Claims & Returns
All claims, damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received Vivid Products will make every effort to resolve the issue in a timely manner if and when reported within 3 business days. Credits and or refunds will be at the sole discretion of Vivid Products and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. Electronic pictures and other information gathering will speed up the process. All claims must be requested by sending an e-mail to customerservice@vividproductsonline.com. Claims will not be accepted via the phone.
If for any reason you are unhappy with a gift you may certainly return it:
1. If the gift is simply not wanted, or you are not satisfied you may ship it back to us at your expense. An RMA must be requested before the gift can be returned. The refund is based on the gifts perish-ability (food items cannot be reused and are disposed of) and condition upon being returned; there is a 20% restocking fee. Original shipping charges are not refundable. The gift must be unopened and untampered with and be shipped back within 3 days of receipt.
2. If the gift is damaged or we have made an error in sending the incorrect gift: We will issue a call-tag for the original gift and either ship a new one or refund the gift in full. However if we cannot call tag or retrieve the gift no refund or credit will be given. Retrieving the gift is the only way we have of verifying the damages and placing a claim with the carrier.
In the event a carrier returns a gift due to being refused, a bad address being supplied or non-availability of a recipient for required signature shipments all shipping charges assessed by the carrier will be deducted from any potential refund along with a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Vivid Products and any address correction fees.
Fees & Surcharges
We ship to the address given by you, we cannot be held responsible for any address that is not correct or is incomplete. Please see the surcharges involved in correcting a bad address. So to prevent any surcharges or other fees make sure your ship to address is correct and complete including any applicable apartment or suite numbers, etc. The current address correction fee is $14.50 for ground shipments and must be paid by you; an invoice will be sent to you. In some cases non-payment of this fee will delay delivery.
If a package is returned to us due to a bad address, non-deliverable address or recipient refusal there is an a return shipping charge of in addition to the address correction fee to cover return shipping and all of the charges the carrier charges Vivid Products due to this error.
Shipping
All non-perishable gift baskets ship via ground service with the carrier being selected at time of shipment. Perishable gift baskets ship via 2-Day service as described above.
Transit times do not include the day a gift ships, Holidays, Saturday or Sunday. Utilize the Ground Transit Maps link found on each item page to determine your shipping needs - remember that the transit times do not include the day the item ships.
Shipping to PO Box and International Destinations
We do not offer a this time shipping to PO Boxes, APO, FPO, international addresses.